Return & Exchange Policy
Clear guidance for defective, damaged or incorrectly supplied items purchased from ZinZen Store.
Returns
ZinZen Store accepts returns for products that are defective, damaged on arrival, or different from the item ordered. We do not normally accept returns solely because of a change of mind.
7-day request window
Please contact us within 7 days of receiving the order if you believe an item is eligible for return or exchange. Contacting us promptly helps us verify the issue and arrange the appropriate solution.
Exchanges
Yes, we accept exchanges for eligible defective, damaged or incorrectly supplied items. Where a suitable replacement is unavailable, ZinZen may offer an appropriate refund after the item and order details are verified.
Item condition and proof
Please keep the product, original packaging, accessories and proof of purchase where reasonably possible. We may request photos or a short video showing the issue. Opening an item to identify a genuine defect does not by itself make the item ineligible.
Return and replacement costs
For an approved claim involving a defective, damaged or incorrectly supplied product, ZinZen Store will arrange or reimburse the reasonable return or replacement delivery cost as agreed with the customer.
Items not covered
Returns are not normally accepted for change of mind, damage caused after delivery through misuse or improper handling, or items that do not match the eligibility conditions above. This policy does not limit any rights you may have under applicable Sri Lankan law.
How to request a return or exchange
Contact ZinZen Store with your order details and a short explanation of the issue. We will review the request and provide the next steps before you send anything back.
Email sales@zinzen.lk, call +94 77 107 2998, or use the WhatsApp button on the main store.