Return & Exchange Policy
Our standard 7-day return policy for eligible ZinZen Store purchases in Sri Lanka.
7-day return window
Please contact ZinZen Store within 7 days of receiving your order if you want to request a return or exchange. The return must meet the eligibility conditions below.
Defective, damaged or incorrect items
We accept returns and exchanges for products that are defective, damaged on arrival, or different from the item ordered. Please keep the product, packaging, accessories and proof of purchase where reasonably possible. We may request photos or a short video so we can verify the issue.
Change-of-mind returns
Change-of-mind returns are accepted within the 7-day window when the item is unused and in its original, resaleable condition with the original packaging and accessories. For hygiene-sensitive, sealed or personal-care products, the original seal must remain intact unless the product is defective.
Return methods
Eligible items may be returned in store or by mail/courier. Please contact us before sending an item back so we can confirm the return and provide the correct instructions.
Return shipping and labels
For mail/courier returns, the customer is responsible for arranging the return shipment and any required label. For an approved defective, damaged or incorrectly supplied item, ZinZen Store will arrange or reimburse the reasonable return or replacement delivery cost as agreed with the customer. For a change-of-mind return, the customer is responsible for the return delivery cost.
No restocking fee
ZinZen Store does not charge a restocking fee for an approved return.
Refunds and exchanges
Eligible returns may be exchanged or refunded after the returned item and order details are verified. Approved refunds are processed so the customer should receive the refund within 5 days after the returned item is received and verified. Processing by a bank or payment provider may occasionally add time outside our control.
Items that do not qualify
Returns may be refused where an item has been used, damaged after delivery through misuse or improper handling, is missing important parts or accessories, or no longer meets the eligibility conditions above. This policy does not limit any rights you may have under applicable Sri Lankan law.
How to request a return or exchange
Contact ZinZen Store with your order details and a short explanation of the reason for the return. We will review the request and provide the next steps before you send anything back.
Email sales@zinzen.lk, call +94 77 107 2998, or use WhatsApp from the main store.