Shopping Help & FAQs
Quick answers about ordering from ZinZen Store in Sri Lanka.
Does ZinZen Store deliver across Sri Lanka?
Yes. We offer islandwide delivery in Sri Lanka. Delivery normally takes about 2–4 working days, although some locations, courier conditions or special circumstances may take longer.
How much is delivery?
The current standard delivery charge is LKR 400 for eligible delivery orders below the free-delivery threshold. The cart and checkout show the applicable delivery charge before you submit the order request. See the full Shipping & Delivery Policy.
When is delivery free?
Free delivery is currently available when the eligible order value reaches LKR 6,000 or more. The cart and checkout show whether the order has reached the free-delivery threshold.
Can I collect my order?
Yes. Choose Store Pickup during checkout. Collection is available from our Mattegoda location after the ZinZen team confirms that the order is ready.
What payment methods are available?
ZinZen Store supports Cash on Delivery, bank transfer, card payment and KOKO where applicable. Choose Card Payment to continue directly to the secure Dialog payment page. Your order is confirmed after payment is verified. KOKO payment links are sent through WhatsApp after order confirmation. For store pickup, cash at collection is also available.
How do I place an order?
Add products to your cart, choose delivery or pickup, and select your payment method. Card payments continue to the secure Dialog payment page; your order is confirmed after verified payment. For Cash on Delivery, bank transfer and KOKO, submit your request and follow the WhatsApp confirmation instructions. You can checkout as a guest or sign in to use saved details.
What if a product is sold out?
Availability comes from the connected inventory and can change as customers shop. Items for an online card order are held for up to 20 minutes while payment is completed; an unpaid hold may expire. If an item is unavailable or you need a specific variation, contact us on WhatsApp and we can advise on restocking or suitable alternatives.
Can I return or exchange an item?
ZinZen Store accepts returns for defective, damaged or incorrectly supplied products. Eligible return or exchange requests should normally be made within 7 days of delivery. Exchanges are accepted for eligible items. Eligible unused change-of-mind items may also be returned within 7 days, subject to the conditions and return delivery costs in our Return & Exchange Policy. See the full Return & Exchange Policy for details.
Can I check my order without an account?
Yes. Keep the order link shown on your confirmation and use it to view your order and delivery progress without signing in. If you lose the link, contact ZinZen with your order reference.
Where do registered customers see delivery updates?
Sign in to My Account and open My Orders. Eligible guest orders can be linked using the account options. Delivery or pickup progress and courier details appear when the ZinZen team adds them.
Does ZinZen Store sell party supplies?
Yes. Browse Party & Celebration for available balloons, decorations and celebration supplies. Product pages show the current options, prices and availability. Shop Party & Celebration
Need help before ordering?
Email sales@zinzen.lk, call +94 77 107 2998, or use the WhatsApp button on the main store.
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